Shipping policy

“There’s no easy way to say this….

At least there’s no new way to say this.”

- Chandler Bing (S1. E14)

Shipping & Returns

SHIPPING

UPS and US Postal Service are our current shipping providers. Customers may choose which carrier will deliver their order unless Free Shipping is selected

We strive to ship orders within two (2) business days from the time the order is placed. Arrival times vary according to destination.

If you order several cases, they may not arrive in the same shipping box. If you receive a box and it does not contain everything you ordered, check the shipping label for the number of boxes or any notes regarding separate shipments. The remaining cases may be arriving separately.

SHIPPING CHARGES

Ground shipping in the continental United States is a flat $8 per order but subscription orders and orders over $35 ship free with this option. In Hawaii and Alaska, economy shipping is a flat $9 fee. We have UPS ground and UPS expedited shipping options for an additional charge based on your shipping location. 

INTERNATIONAL SHIPPING

International shipping is only available to Canada and the UK at this time. We do not ship to APO, FPO, PO box. However, we are expanding to other countries soon and will let you know once we are available in your area. To learn more about Central Perk regional expansions, Click here

Please note that, in addition to the shipping charge, customers shipping to locations outside the U.S. are responsible for paying all costs associated with importing the order, including all duties, taxes, and/or fees. The listed shipping cost only covers the actual shipment costs.

Your international order may contain items that are prohibited embargo restrictions. Check with your local customs office regarding your current importation laws prior to placing your order. We are not responsible for merchandise that is confiscated by the importation authorities

All sales are final. No returns or exchanges. No refunds, including orders for which you are unable or unwilling to pay the duties & taxes required by your government. We are not responsible for international orders once they have been shipped.

PREPAID SUBSCRIPTIONS

Prepaid coffee subscriptions are final sale.  Refunds are not accepted, however if you receive an item that is defective or damaged, please contact us directly to arrange for a replacement.  If you wish to pause, or change your prepaid delivery cadence, please write to contact@centralperk.com and we will assist you.