Frequently Asked Questions

Central Perk FAQs

Central Perk has long been seen as the gathering place for locals to get a great cup of coffee and share moments with friends. With the help of famed chef Tom Colicchio, Central Perk has now come to life with a new collection of artisanal coffees roasted to order. Lovingly crafted from premium arabica beans, Central Perk coffee delivers a rich, full taste with every cup. Could it BE any more flavorful? We don’t think so. 

So, give yourself a coffee break and grab a spot on the couch. You’re among friends.

We will begin to open Central Perk Coffee Houses around the country in early 2023. Signup for our email list to be the first to know where!

Central Perk and its products are an officially licensed partner of Warner Bros and its television property, Friends.

Tom Colicchio is a partner in Central Perk Holdings, LLC, the official licensee of Warner Bros and its Friends television series. Check out our About Page to learn more.

For a limited time, Friends fans can receive a free limited edition can of our fan favorite house blend when you subscribe to any of our delicious roasts, in any style (ground, whole bean, or single-serve pods). This offer is available exclusively for our new friends, and each coffee can is individually numbered from 1 to 6,000. Subscribe today to own a piece of Central Perk history. 

Currently, Central Perk is available exclusively online but we are opening retail locations across the United States starting in early 2023. Sign up to our email list to be the first to know about new cafe launches and other exciting product expansions.

Coffee Subscription FAQ

Getting great coffee at home has never been easier. Select the type of coffee you’d like to receive. Choose your desired frequency and always receive free shipping. There’s no obligation and you can adjust or pause your subscription at any time. Sit back and enjoy Central Perk coffee like Friends did!

We designed our coffee subscription to be simple and straightforward. Simply subscribe to one of Central Perk’s three signature blends in whole bean, ground coffee, or single-serve pods. Tell us how many bags you’d like to receive per shipment and how often you’d like the coffee delivered – every 15, 30, 60, or 90 days. Then just sit back, relax, and we’ll handle the rest!

Our subscribers always get free shipping and gain access to exclusive FRIENDS products and perks. 

Yes! You’ll find our subscription gift offering on Central Perk’s Gift Page. You can also send a gift card that can be applied to both subscriptions and A La Carte orders.

US Domestic Orders

Subscription orders within the contiguous United States always ship free. For non-subscription orders, we charge a $5 flat fee for USPS ground shipping in the continental United States. If you are outside of that region, you can find our shipping options here.

International Orders

Shipping charges for International orders vary based on Country and Region. As a result shipping fees for international orders will be calculated at checkout. 

Please note that, in addition to the shipping charge, customers shipping to locations outside the U.S. are responsible for paying all costs associated with importing the order, including all duties, taxes, and/or fees. The listed shipping cost only covers the actual shipment costs.

Your card will automatically be charged on the date and time of your subscription, per the shipment frequency you have selected. Visit your subscription management page to see the exact date and time that you’ll be charged for your next subscription order. 

You can change your subscription frequency and quantity on your subscription management page here.

In order to update your subscription coffee-type (whole bean, ground, single serve pods), you can cancel your current subscription on the subscription management page and sign-up for a new subscription here.

To update payments, simply login to your account, click manage subscriptions, find the active subscription and then edit the payment method on file in your order from this screen.

We will send a shipment confirmation once your beans have been roasted and are ready to ship with tracking information. If you have any specific questions around timing, feel free to contact us as contact@centralperk.com.

You can cancel your subscription anytime on our subscription management page

Yes, you can pause your subscription anytime on our subscription management page. There is also an option to skip individual orders as well.

In order to update your subscription coffee-flavor, you can cancel your current subscription on the subscription management page and sign-up for a new subscription here.

To add items to your order, simply login to your account, click manage subscriptions, find the active subscription and then edit the products in your order from this screen.

Coffee and Flavor FAQs

We responsibly source our coffee through carefully selected import partners that we have been working with for decades. We import coffees from over 20 different countries of origin and our coffees are sourced from many of the best growing regions in the world.  

  • How You Doin’? is a medium bodied coffee with smooth acidity. You’ll taste subtle chocolates, lemon, blackberry and honey while drinking this coffee.

  • Pivot Blend is a robust and richly satisfying coffee with a satiny smooth finish. You’ll taste sweet cocoa, bright citrus, and herbs while drinking this coffee.

  • We Were On A Coffee Break is a full bodied blend with bold acidity. You’ll taste nutty, smoky, dark chocolate, and caramel flavors while drinking this coffee.

We partner with very reputable importers who have long-standing relationships with farmers and co-ops at origin. 

No. Just great coffee.

Presently, none of our blends are Fair-Trade or Organic, however, the Pivot Blend is 100% Rainforest Alliance Certified.  Please check back from time to time as we are always evaluating new items and blends for future release.

We recommend that you experiment for yourself to find out what you like.  For best results, we recommend that you follow the directions on the package and adjust to suit your taste preference (use more or less either coffee or water).  Popular brew methods include traditional drip-style coffee, pour-over, French Press, Cold Brew, percolator, stovetop moka pot, Single Serve, and the list goes on…

Check for the “Best if Used by” date on your package.  If the package is not open and the date is in the future, then we guarantee you will be satisfied.  

Coffee is best stored in an air-tight container in a cool, dry place such as a pantry or cupboard.

Currently we do not offer a decaf variety.  Feel free to shoot us a note on our Contact Form if you are interested in decaf as we are always evaluating new items and blends for future release.

All our blends are relatively similar in terms of caffeine content.  Since there is some loss of caffeine in the roasting process, the darker roasts will have slightly less caffeine.

Check for the “Best if Used by” date on your package.  If the package is not open and the date is in the future, then we guarantee you will be satisfied. Generally speaking, whole bean coffee will stay fresher a little longer than ground coffee because less surface area is exposed to the atmosphere and our k-cups will stay fresh the longest.

Website and Shipping FAQs

All orders typically arrive in 7-10 business days upon shipment. You should receive an email once your item is shipped with tracking information. We are not responsible for unforeseen delays such as weather delays but if you have questions about your order, feel free to contact us as contact@centralperk.com.

We partner with USPS for economy shipping. We also offer UPS ground and UPS expedited as shipping options for an additional cost. 

US Domestic Shipping

Ground shipping in the continental United States is a flat $5 per order but US domestic subscription orders and orders over $35 ship free with this option. In Hawaii and Alaska, economy shipping is a flat $9 fee. We have UPS ground and UPS expedited shipping options for an additional charge based on your shipping location. 

International Shipping

International Shipping rates vary based on Country. As a result, all International shipping fees will be calculated at checkout.

Please note that, in addition to the shipping charge, customers shipping to locations outside the U.S. are responsible for paying all costs associated with importing the order, including all duties, taxes, and/or fees. The listed shipping cost only covers the actual shipment costs.

Currently, you cannot upgrade shipping for subscriptions but you can adjust your desired cadence to get coffee delivered more or less frequently based on your needs. To do so, visit your Central Perk subscription management page

You should have received a shipment notification with a link in your email! Please check your spam inbox.  If you can’t locate your tracking number, please contact customer support at contact@centralperk.com with your order number.

We do not ship to APO, FPO, PO boxes

International shipping is only available to Canada and the UK at this time. However, we are expanding to other countries soon and will let you know once we are available in your area.  

 

 

Sorry, you haven’t received your order! Please contact us at contact@centralperk.com with your order number. You also will receive an email with your tracking information once your item is shipped.

Please contact us at contact@centralperk.com with an image of what was received, a description of the error, and an image of the tracking label on the package. We’ll be in touch shortly to make things right!

We offer a Satisfaction Guarantee to our customers. If for any reason you are not satisfied with your products, you may return them for a refund provided that they are in unused condition, in original packaging, with all original labels attached. Please note all returns must be postmarked within 30 days of the purchase date and you will be responsible for all return shipping charges.

International Orders

All sales are final. No returns or exchanges. No refunds, including orders for which you are unable or unwilling to pay the duties & taxes required by your government. We are not responsible for international orders once they have been shipped.

Oh no! Please contact customer service as soon as possible at contact@centralperk.com. We suggest not discarding the product and packaging just yet because we might ask for images of the damages to your coffee. But don’t worry, you’re in good hands. 

We cannot guarantee order cancellation, but requests can be submitted during normal business hours (8 a.m. to 4 p.m. CST) Monday through Friday. Orders ship immediately once they are received to our shipping department, making cancellation unlikely. Please note we require a 30% restocking fee taken from the total refund.

Please contact us during normal business hours (8 a.m. to 4 p.m. CST) Monday through Friday at contact@centralperk.com. If you contact us off hours, we will respond as soon as we are back in office. 

If you have a discount code, it can be applied during the checkout process before entering shipping information. Please note that one discount code can be applied per order and the code can only be used once per customer. If you have any issues, email us contact@centralperk.com.

Yes, the code Friends10Off can be applied to your next order but it can only be used once per customer.

The option to add a gift card for payment appears on checkout only when there are active gift cards in your Shopify store. When making a purchase in your store, you can redeem the value of a gift card by entering its unique code in the appropriate field at checkout. Please note that your gift card can be spent on more than one order and gift card balances are applied to the total value of an order, which can include taxes and shipping. 

When your redeems a gift card, the checkout displays one of the following options:

  • If the balance available on the gift card is greater than or equal to the order total, then the customer can click Complete order.

  • If the balance available on the gift card is less than the order total, then the customer is prompted to choose a second payment method for the balance before placing the order.

Visit your account, under the login form, please click forgot password and follow the prompts.

To unsubscribe, open an email you've received and at the bottom, click unsubscribe.

 

To make your experience as seamless as possible, we accept all major cards and accelerated wallets during checkout including Shop Pay, Apple Pay, Google Pay, Meta Pay, and Paypal.

We’d love to help you with this! Please reach out on the Contact Page to set up a wholesale order and we’ll get back to you with options based on your needs.