Thank you for your purchase!

We hope you were satisfied, however, if you would like to return your purchase, you may do so for a refund or replacement only.

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, and unless otherwise prohibited by law, this 30-Day Satisfaction Guarantee is available only for products purchased directly from centralperk.com.  The Guarantee is also limited to the original, end-user purchaser.

Please see below for more information on our return policy.

Return Requirements

All returns must be postmarked within thirty-five (35) days of the purchase date. Products must be returned in original packing, in original packaging, with all original labels attached.

International Returns

All International sales are final. No returns or exchanges. No refunds, including orders for which you are unable or unwilling to the pay the duties & taxes required by your government. We are not responsible for international orders once they have been shipped.

Return Process

Please contact our customer care team to ensure we service your return in the most appropriate manner.

Please note, you will be responsible for all return shipping charges. We advise that you use a trackable method such as USPS, UPS, FedEx and to access and provide the shipment tracking once available.

You can reach us at contact@centralperk.com.

After contacting us and obtaining a return authorization please ship the item to the following address:

RocketShippers
Attention: Central Perk Returns

1460 Eck Rd

Suite 2

Allentown, PA 

18104

Exceptions

Used product cannot be returned. 

International Returns

All sales are final International orders as a result these items cannot be returned.

Defective/Damaged Product

If a received item is defective or damaged, please contact us directly to arrange a refund or replacement: Write to contact@centralperk.com. Please note, that images may be required for all claims of defect and damage.

Refunds

After receiving your return and inspecting the condition of the item, and if the return complies with the policies set forth herein, we will process your refund. Please allow seven (7) business days from the receipt of your item to process your return. Please allow 5-7 business days for the funds to appear in the original form of payment, depending on your financial institution. You will be notified once the refund has been initiated.

All  International sales are final. No returns or exchanges. No refunds, including orders for which you are unable or unwilling to the pay the duties & taxes required by your government. We are not responsible for international orders once they have been shipped.

Prepaid coffee subscriptions are final sale.  Refunds are not accepted, however if you receive an item that is defective or damaged, please contact us directly to arrange for a replacement.  If you wish to pause, or change your prepaid delivery cadence, please write to contact@centralperk.com and we will assist you. 

Cancellations

Cancellation requests may be submitted during normal Monday-Friday business hours 8 am-4 pm EST, however, we cannot guarantee order cancellation. Write to contact@centralperk.com.

Once orders are received in our shipping department, orders can ship immediately upon receipt, therefore, making the opportunity to cancel the order on our end very unlikely. In this case, a return authorization will be needed.

In cases where we can process a return to sender, we can provide such service for a 30% restocking fee, taken from your total refund.

Address Changes

Shipping addresses require confirmation at checkout this is to help reduce address-related issues. If an address change is needed, please contact us immediately, there is a small window of opportunity for the change to be done prior to the order reaching the shipping process. If the order has already been shipped, your order may be eligible for an address change. If this change is possible, this will be a one-time courtesy service. Please contact us to see if your order is eligible: Write to contact@centralperk.com.

Please note that returns will be subject to a restocking fee if items are returned used/opened, returned due to a bad address, or refusal of delivery.

Central Perk reserves the right to change these policies without prior notice.